TRADE-WIRES.CO.UK Terms And Conditions

About Us

TRADE-WIRES.CO.UK is a trading name of EUROWIRE LTD

TRADE-WIRES.CO.UK has a policy of supplying the highest quality material at the best prices and minimal delivery time it can offer to its customers.

If you have any suggestions or comments please contact us on:

Phone : 01371 238013 Fax : 01371 871882 Email : sales [at] trade-wires [dot] co [dot] uk

Web helpdesk : https://helpdesk.wires.co.uk/index.php?a=add

TRADE-WIRES.CO.UK, Eurowire Ltd t/a Scientific Wire Company, Unit 2 Zone A (Yellow Railings), Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1XG. UK - United Kingdom.

VAT GB 609841131

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Making A Purchase

Making a purchase could not be easier. Just browse our site and click on any items that you wish to buy and add to the shopping cart and when ready, finally checkout.

This site is designed for the sale of products to Craft Trade Resellers

- some items require a minimum order quantity

- a total minimum order value (stated on our homepage) of goods is required.

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CERTIFICATION

If any form of approval or certification is required, or the goods are for use in the aerospace or aircraft industries we must be advised at the time of ordering. Documents may not be availiable if requested later.

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Shipping & Special Order Requirements

We will charge from £12.00 (12kg order) for carrier to deliver in the mainland England

The customer should check the email order confirmation to verify that the order includes an accurate delivery address. Once the order is collected by our shipping partner, they will keep you informed via email or SMS regarding the delivery progress. For shipping services that require a signature, kindly ensure someone will be available to sign for the goods on the scheduled delivery day. In the event that your package cannot be successfully delivered, please follow their instructions for further steps. Should your order be returned to us, we will pass on any return delivery charges made by the shipper back on your order, and if you still require your order, a another shipping charge will be necessary.

International shipping charges: The online catalogue will calculate an estimated amount for you when you finalise your order. We will amend and let you know of any differences.

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BREXIT

From 1st January 2021, the UK has left the EU and the following changes now apply:

UK VAT (UK Sales Tax) is no longer charged for sale to the EU

Incoterms for shipping will be DDU (Delivered Duty Unpaid) / DAP (Delivered At Place)

On entry of goods to the EU country:

Order will have to go through customs clearance and following charges may apply:

EU Country Tax

Customs Clearance Charge

Generally there should not be DUTY since the majority of goods we sell to the EU are declared as UK origin = preferential origin to the EU = Nil DUTY

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Delivery Schedule

Depending on size of a trade order, most prepaid trade orders are processed and despatched within 5 working days of receipt of order.

In all other cases we will endeavour to deliver as soon as all items are available as required.

Exceptions : Christmas Holiday period - we are closed for 1 week during the Christmas period, so please allow extra 6 working days.

For all trade orders:

If your order is ready and packed, we cannot make any changes to the order.

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Back Orders

Sometimes items can be sold out before we can update the site, so if your item is out of stock, we will contact you.

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Tax Charges

For orders sent to the UK : 20% VAT is added.

No tax is applied to orders sent outside the UK

- any tax & duty to be charged by the delivery country customs clearance

For EU EORI registered customers, there is an option during the checkout to enter in your EORI details.

We will check the number on

https://ec.europa.eu/taxation_customs/dds2/eos/eori_validation.jsp

Order can only be sent to the EORI registered address.

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Credit Card Security

All credit card numbers are ENCRYPTED on this secured site. Encryption makes it very difficult for unauthorized people to view information travelling between computers. The information is encrypted before being transmitted over the internet.

Card payments are pre-authorised at time of checkout and we do not keep any card details on our site or anywhere on our system.

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Remittance Terms

We will not ship any goods until full payment has been received.

We accept credit & debit card payment for most orders.

If card option is not available, we can only accept bank transfer

- please select a "Bank" payment option on checkout, and we will send a pro-forma invoice to you

- the pro-forma will have the total to pay and our bank details

We will charge in GBP Pounds Sterling

- if paying by card, your credit card company will be charged GBP value and convert to your own currency on your statement.

We accept Visa, Mastercard, Visa Delta, Visa Electron, Maestro and Solo.

We do not charge for any item until it is ready to ship.

Note:

If you choose "Cheque/Postal Order" we will process your order when we receive your payment.

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Please contact us as soon as possible if you've placed an order but not received it after 15 working days of order or despatch.

We have a limited amount of time that we can claim for loss or damages from our carriers.

(eg. Parcelforce : we must claim within 30 days of despatch)

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Reaching Us

If you need to reach us, please email us on sales [at] trade-wires [dot] co [dot] uk, alternatively, you can call on 01371 238013 or fax us on 01371 871882 or write to us at Eurowire Ltd t/a Scientific Wire Company Unit 2 Zone A (Yellow Railings) Chelmsford Road Industrial Estate Great Dunmow, Essex CM6 1XG UK - United Kingdom

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Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to EUROWIRE LTD (sites: www.wires.co.uk, www.trade-wires.co.uk and www.scientificwire.com), registered in England.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from EUROWIRE LTD or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our helpdesk https://helpdesk.wires.co.uk/index.php?a=add , or by phone on +44 1371 238013.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Turning off cookies may affect the checkout process.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Click here to update cookies preferences

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Returns Policy

The customer must inspect the products as soon as possible after direct delivery. If there is noticeable damage on a delivery where a signature is required, please sign the delivery "RECEIVED DAMAGED" and contact us to advise of the problem whereupon arrangements to rectify will be made.

All discrepancies must be reported within 7 days of receipt of goods.

No goods can be returned to TRADE-WIRES.CO.UK without its express consent.

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